DVLA's Driving Licensing Online service

Top Tips

What You Need to Know

  1. You can make an online license application at any time and receive your license within a few days.
  2. You can use the service to apply for your first provisional license, change details on your current license, or renew or replace a license.
  3. If you have a digital passport, you can request that the DVLA use the image and signature from that on your license, saving you from having to send sensitive documents.
  4. When using the online service it is best to have the details you’ll need to complete the application to hand.
  5. The DVLA takes a number of steps to avoid fraudulent applications. As a result some online applications fail on the basis of not offering valid verification of the applicants identity.

More and more UK Drivers are choosing to use the DVLA’s online service when it comes to applying, replacing, updating, renewing or exchanging their driving licence.

The obvious major benefits of applying online are; its convenient, available 24/7 and once completed you get your licence sent to you a few days later!

The online service was first launched in May 2006, and since then the volume of online transactions has grown steadily and currently stands at around 30,000 transactions every week. To date more than 3 million drivers have applied for their licence via the online service. More than 1 million of these customers were updating their address details.

The biggest growth in take-up during 2009-10 was for customers aged 70 years and over wishing to renew their driving licence. Take-up amongst this customer base increased from 1% to 16 % and this was achieved by raising awareness of the online service to these customers.

There are 5 transactions currently available, but there are plans for more;

Additional benefits include;

  • customers who hold a digital passport and are applying for a provisional licence, or exchanging a paper licence can give consent for DVLA to electronically transfer their image and signature from the Identity & Passport Service during their transaction. This avoids the need to send DVLA any sensitive documents such as their passport.
  • customers who have had a licence issued through this service are able to check their driver record details (e.g. address, entitlements, endorsement expiry dates) online.

There are a minority of customers who are unable to fully complete their application online, and this is usually because:

  • the customer failed to be fully verified and authenticated during their application. DVLA takes steps to protect the security of data and need to be sure that the customer is ’who they say they are’ to avoid fraudulent applications
  • the customer has chosen not to allow DVLA to access and electronically transfer their passport image/signature from the Identity & Passport Service. This means they are required to send DVLA a photo and signature for use on their driving licence.

To help customers with their online application DVLA also provide links to helpful and informative video guides for each of the transactions;


DVLA is keen, however, to remind customers that they need to be prepared when transacting online and have certain things to hand – a payment card to pay the fee if required, current/previous address details and a valid UK passport for certain transactions (if they have one) – all of which is explained on the information pages before you start your transaction at www.direct.gov.uk/drivinglicence

Further Reading

 
60 comments - Want to comment on this article? Click here
Lucy I Lucy I
17/04/2014

hi i have recentlymoved address however my new postcode isnt recognised as it is a new build. How do I go about getting my license updated?
Many thanks.

 
sharon c sharon c
23/03/2014

Hi, ive lost my licence somehow and need to get a replacement one from DVLA. I will need to update the picture aswell as I know the last one has expired by now. Do you know if I will have to pay £20 to renew my licence or £40 (20 to get a replacement and 20 for updating a new picture) the DVLA website does not tell you this. Only how much to do one or the other, but I need to do both

 
Rukhsar Rukhsar
11/03/2014

Hi dvla have spelt my surname by one letter n I have sent it back with the two parts with a letter explaining . But not sent of identfication document what do I do

 
V Eadon V Eadon
11/02/2014

I am 72 years and received my driving licence renewal form by post and told I could renew it on line quickly. This is incorrect because you sent me another form to complete . This was not a renewal, it was an application. I was charged £1 + £24.00 and still had to apply by post. I feel it is misleading for you to say it can be renewed quickly on-line - this was clearly untrue and I was told it was free to renew.

 
Elvin Harwood Elvin Harwood
23/12/2013

I am 73yrs old I renewed my licence online 16/12//2013 when will I expect to receive it as for some reason you sent me another application form. but you sent me a payment receipt.

Thaks

 
Audrey Simon Audrey Simon
07/10/2013



I have been trying for about an hour to apply for the return of my licence. The computer in it's wisdom say my address & post code do not exist. Having lived here for 14 yrs I know they do Can you help .

 
Mr clarence jackson Mr clarence jackson
01/10/2013

I am trying to contact you online but once i put my address and postcode in it doesnt requonise it and i have not got a gateway code please help me to renew my driving licence i am 78 the form you sent me i made
some mistakes so could you send me a new D46P form

thank you my present licence expires on the 24 10 2013

 
ruth ruth
25/08/2013

Can I apply for a replacement online if I have points

 
UK Net Guide UK Net Guide
12/07/2013

Please be aware that this is not the DVLA website. If you need to contact the DVLA you can do so here.

 
Lynne Scott Lynne Scott
11/07/2013

I sent my photo driving licence to you in march 2013 as I have changed my address. My counterpart driving licence came back but not my photo licence. My driver number is SCOTT 655029 LA9NG.

 
MRS JUDITH HONE MRS JUDITH HONE
08/07/2013

I received my licence back this morning, my old one ran out in November 2013. I sent all details to D.V.L.A. thinking I was having another licence dated from 18.11.2013, but instead you have sent me a new licence that again runs out on 18.11.2013. You have changed my photo, but that means do I have to pay again in November to renew it again.?

 
Mateusz Mateusz
10/06/2013

hi
I have a question, I exchange a driver's license and had to send a id card, driving license I got back id card no.
What am I supposed to do?

 
Tomasz Tomasz
10/06/2013

Hi
I have a british licence but I moved to germany. I have lost my licence. Can I get a new one to be sent to my friends adress in England? Can I say my friends adress to the DVLA ( wesite ) ?
thank you

 
beth beth
04/06/2013

hi i sent off for my provisional license over two weeks ago and still not had it back in the post?

 
Name (required) Name (required)
28/05/2013

hi , i am a british citizen but was not born in the uk ,can i choose not have my place of birth mentioned on my full uk driving licence that is now due for renewal?

 
mavis phillips mavis phillips
17/05/2013

I have applied to renew my licence which expires on
22nd May. As I haven't heard from you I am getting a
little worried. Please let me kknow if you have received
the forms. My licence No. is PHILL255238M99XE.

Thank you,
Mavis Phillips

 
b Hindley b Hindley
13/05/2013

there is no way of checking the progress of your licence renewal when receipt is overdue. The phone line is closed down and the recorded information also gives no advice as how to check. there is nowhere else to go in other words a shambles.

 
UK Net Guide UK Net Guide
13/05/2013

Hi Sohail,

That's all explained here;

https://www.gov.uk/changes-to-the-driving-licence-and-categories

 
Sohail Sohail
12/05/2013

i got my licence today whats this code means AM/B/f/k/q
q ??

 
Sami Sami
11/05/2013

Hi i got married last year n my passport is in my maiden name and as it was a new passport last yr im not paying for a new one so can i apply for my provisional using my maiden name which is on my passport? it will help me big time so i can apply. i wud phone direct to dvla but they r blood closed. many thanks 4 anyone who answers

 
sheila waudby sheila waudby
08/05/2013

I hve a photo licence but lost my paper one in my house cant find it anyware may have shredded it, how do I get a new one and what do I do help

 
UK Net Guide UK Net Guide
26/04/2013

Hi Peter,

Visit this page -

https://www.gov.uk/renew-driving-licence

And click the ‘start now’ button

Hi Lee,

Follow the steps outlined here

https://www.gov.uk/apply-online-to-replace-a-driving-licence

Hi Janet,

You can’t apply online if you’ve changed your name. You’ll have to apply by post.

Hi D Hart,

Here’s what to do –

https://www.gov.uk/apply-online-to-replace-a-driving-licence

Hi Keith,

Motor homes do require a C or C1 depending on their weight. I’d suggest calling the DVLA (0300 123 0883) to establish what you can do to. Alternatively, filling in this questionnaire will tell which vehicles you can drive.

 
Peter Peter
25/04/2013

i need to renew my driving licence as it expires in April 2013. I am not 70. On form D1 there is no box to put in this request.Is there another form? Can I renew on the internet?

 
lee lee
10/04/2013

I have a provisional licence and I've lost it. How would I find out if it has expired .I have the counter part but no licence and I have to produce to police station

 
janet ann thomas janet ann thomas
07/04/2013

i have changed my married name of funnell to thomas my maiden name by deed poll what do i have to do.

 
d hart d hart
02/04/2013

what do I do if ive lost my driving licence and I have to renew it

 
David McBride David McBride
28/03/2013

Hi my wife and I are going to live in France as from 5th April I have tried to change the address but the site won't accept my French address is there a way in which to do this?
Thank you.

 
Keith Keith
02/03/2013

Hi. I have just renewed my Spanish licence for uk issue.I received my Spanish licence when i was 70,as I lived there then.On getting my new licence,I noticed they have nt granted me my C1,which was on my Spanish licence.I now only haveB,B1 and BE,I am concerned as now that I have returned to the UK,I wish to own a camper Van,and be able to A Bar a small car on tow,does my licence allow me to drive this getup ?? Thanks Keith.

 
UK Net Guide UK Net Guide
19/02/2013

Hi Trevor,

This not the DVLA website. You can contact the DVLA via this page;

http://www.dft.gov.uk/dvla/contactus.aspx

Kind Regards,

UK Net Guide

 
TREVOR ALBERT LAWSON TREVOR ALBERT LAWSON
18/02/2013

I POSTED MY LICENCE TO SWANSEA 14 DAYS AGO AS I AM 70 IN APRIL AND HAVENT RECEIVED ANY THING TO SAY YOU RECEIVED IT AND IM A BIT WORRIED IT AS GOT LOST IN THE POST

 
paul knight paul knight
06/02/2013

i have just received my new photo licence,ihad submitted my passport to verify identification but it has not been returned,would it be that it is being sent separate,thankyou

 
Ivan Haycock Ivan Haycock
02/02/2013

I am over 70 years and have just received my new photocard and counterpart driving licences after making a successful entitlement application.
Can I now destroy the old photocard and counterpart form or do I need to keep these?
Thank you for your help!

 
Ivan Haycock Ivan Haycock
02/02/2013

I have just received my new driving licence photocard and counterpart licence and would like to know whether I can dispose of the old photocard licence by cutting up and shred the old counterpart document, or do I need to keep these?

 
stuart clement stuart clement
01/02/2013

i have points on my licence how many years before they are removed

 
Jean Mary hawkridge Jean Mary hawkridge
26/01/2013

renew driving licence at age 70 and over.

I have just submitted an application on line for the above.
To what address do I return my current photo licence.





 
Marion M. Allison Marion M. Allison
23/01/2013

I still have the paper licence, is this still legal or do I have to change it for the new photo licence?

 
Lorna Lorna
21/01/2013

I am type1 diabetic and have to renew my licence for medical reasons. I have competed the peperwork and received a letter 17.12.12 confirming this information had been erceived. My licence expires 22.1.13 and as yet it has not arrived.
I have tried to phone but keep getting put on hold so thought woold use this easy service to check progress but low and behold need a gateway access ID and pass word. Why can't Ieasily access my driver ifnormation yet if I was bying a car could easly check it's details. All I want is to ensure I am driving legally yet it's proving hard to contact DVLA. aghhhh!!!!!

 
Mr Y. kuyateh Mr Y. kuyateh
17/01/2013

My old address kept coming back as not recognised on DVLA's site but this site was wonderful .I just filled in my details ie NI no. passport no. old address and everything fold into place, just renewed my licence.cheers guys

 
zul sumar zul sumar
03/01/2013

Thank you all, the web site was great help and easy to follow the instructions, to a proper DVLA web site rather than a lot of other non- DVLA sites which charge a lot of money for the same services. Cheers.

 
brian foster brian foster
19/12/2012

i have a dr 10 on my licence from date of conviction 21/1/02 tried to send it off to be removed and they sent it back with it still on there do i have to wait till january to send it off

 
maureen hulme maureen hulme
06/12/2012

di I just cut up my old license and send it on to Swansea

 
Jane Dedman Jane Dedman
03/12/2012

Mid October sent my DrivingLlicense/Registration Document, notifying DVLA of my change of address, including my partner's DL & RD. (All in the same envelope). He received his within 3 weeks, all updated. I received my Registration Document but no Licence, I am still waiting. When I telephoned 20th Nov' I was informed there was no record of them receiving it. I said they must have, my Registration Document was updated and the license was attached! Phoned last week,industrial action! phoned today they are too busy to take calls, voice message informed to go to website. Oh, told that to drive without producing a license if stopped by the Police is an offence!!! Times have changed in this technological age...........

 
layla layla
27/11/2012

my provisional licence been destroyed, i have completed another application form but, i want to know if i need to send photos, how many and do i have to get them signed,

 
Sheila Lewis Sheila Lewis
26/09/2012

I have received Your form for renewal application of my drivers licence as I am soon becoming 70.

My UK Passport has expired on the 12th. November 2011 and I have no wish to renew it. However I am required to enclose a Valid Passport for ID purposes.
Is it absolutely necessary for me to have to renew this passport before I can apply for a new dirvers licence.

 
j curran j curran
21/09/2012

i have been waiting for driving licence ref no20122371720619 since beginning of august

 
Alexa Alexa
19/09/2012

I need to apply for my provisional licence but my passport is in my maiden name, what do I need to send and can I apply online?

 
P.D. Murray P.D. Murray
10/09/2012

Why does the Driving Licence Renewal application not recognise my Government Gateway User ID and password? I wasted a lot of time trying to persuade it but gave up in the end and have done it by post.

 
R.SMITH R.SMITH
14/08/2012

What do you do if your wife dies and has a provisional licence left.

 
UK Net Guide UK Net Guide
17/07/2012

Hi All,

Some of the below comments seem to imply that some of you may have confused this site with the DVLAs. When you comment here you are not contacting the DVLA. To do that please use the details on their site (http://www.dft.gov.uk/dvla/).

 
BCJ MORRIS BCJ MORRIS
16/07/2012

why is it that that when you ring the no. on form D740 there is no one there to answer the phone to answer a simple question regarding the photo license I recieved today ?

 
brian gent brian gent
02/07/2012

i went to hire a car and the man said to get in touch with you hasmy counterpartlicene has no detales in the provisional entitlement [ie no renew dater just blank spaces]

 
william march william march
22/06/2012

i'm trying to renew my driving licence age 70 but my address keeps coming up as not being at the post code which is what is on my licence

 
John Walters John Walters
19/06/2012

I recently left a comment but put the wrong email address.I have the codes against the category of vehicle entitlement,

C1E - 107
D1 - 101
D1E -101-119

could you please explain what they are and if i need to do anything about them. I can`t seem to find answers on DVLA site

John Walters

 
UK Net Guide UK Net Guide
22/05/2012

Hi Roger

I'd suggest you contact the DVLA by following that link or calling 0300 123 0883.

 
roger anderson roger anderson
20/05/2012

Am 74 years and have held a French licence for 5 years having exchanged it from a UK one.
I now wish to change it back again, what do I need to do please?

 
UK Net Guide UK Net Guide
03/04/2012

Hi Pat,

This is not the DVLA site. You can contact the DVLA here.

Best,

UK Net Guide

 
patdalley patdalley
02/04/2012

Still waiting for my new licence - reference number 20120611722956 your acknowledgement dated 1 March 2012

 
UK Net Guide UK Net Guide
06/02/2012

Hi John, Hi Mr Winrow,

It sounds like in both cases you need to get in contact with the DVLA. You can follow that link or call them on 0300 123 0883. All the Best, UK Net Guide.

 
mr t.j. winrow mr t.j. winrow
03/02/2012

checking on progress of application

 
John Fletcher John Fletcher
02/02/2012

I have sent my licence to dvlc to update my photo, ( about 20 dec) and it has not been returned . What should be my next move

 

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