DVLA's Driving Licensing Online service

Top Tips

What You Need to Know

  1. You can make an online license application at any time and receive your license within a few days.
  2. You can use the service to apply for your first provisional license, change details on your current license, or renew or replace a license.
  3. If you have a digital passport, you can request that the DVLA use the image and signature from that on your license, saving you from having to send sensitive documents.
  4. When using the online service it is best to have the details you’ll need to complete the application to hand.
  5. The DVLA takes a number of steps to avoid fraudulent applications. As a result some online applications fail on the basis of not offering valid verification of the applicants identity.

More and more UK Drivers are choosing to use the DVLA’s online service when it comes to applying, replacing, updating, renewing or exchanging their driving licence.

The obvious major benefits of applying online are; its convenient, available 24/7 and once completed you get your licence sent to you a few days later!

The online service was first launched in May 2006, and since then the volume of online transactions has grown steadily and currently stands at around 30,000 transactions every week. To date more than 3 million drivers have applied for their licence via the online service. More than 1 million of these customers were updating their address details.

The biggest growth in take-up during 2009-10 was for customers aged 70 years and over wishing to renew their driving licence. Take-up amongst this customer base increased from 1% to 16 % and this was achieved by raising awareness of the online service to these customers.

There are 5 transactions currently available, but there are plans for more;

Additional benefits include;

  • customers who hold a digital passport and are applying for a provisional licence, or exchanging a paper licence can give consent for DVLA to electronically transfer their image and signature from the Identity & Passport Service during their transaction. This avoids the need to send DVLA any sensitive documents such as their passport.
  • customers who have had a licence issued through this service are able to check their driver record details (e.g. address, entitlements, endorsement expiry dates) online.

There are a minority of customers who are unable to fully complete their application online, and this is usually because:

  • the customer failed to be fully verified and authenticated during their application. DVLA takes steps to protect the security of data and need to be sure that the customer is ’who they say they are’ to avoid fraudulent applications
  • the customer has chosen not to allow DVLA to access and electronically transfer their passport image/signature from the Identity & Passport Service. This means they are required to send DVLA a photo and signature for use on their driving licence.

To help customers with their online application DVLA also provide links to helpful and informative video guides for each of the transactions;

DVLA is keen, however, to remind customers that they need to be prepared when transacting online and have certain things to hand – a payment card to pay the fee if required, current/previous address details and a valid UK passport for certain transactions (if they have one) – all of which is explained on the information pages before you start your transaction at www.direct.gov.uk/drivinglicence

Further Reading

60 comments - Want to comment on this article? Click here
Lucy I Lucy I

hi i have recentlymoved address however my new postcode isnt recognised as it is a new build. How do I go about getting my license updated?
Many thanks.

sharon c sharon c

Hi, ive lost my licence somehow and need to get a replacement one from DVLA. I will need to update the picture aswell as I know the last one has expired by now. Do you know if I will have to pay £20 to renew my licence or £40 (20 to get a replacement and 20 for updating a new picture) the DVLA website does not tell you this. Only how much to do one or the other, but I need to do both

Rukhsar Rukhsar

Hi dvla have spelt my surname by one letter n I have sent it back with the two parts with a letter explaining . But not sent of identfication document what do I do

V Eadon V Eadon

I am 72 years and received my driving licence renewal form by post and told I could renew it on line quickly. This is incorrect because you sent me another form to complete . This was not a renewal, it was an application. I was charged £1 + £24.00 and still had to apply by post. I feel it is misleading for you to say it can be renewed quickly on-line - this was clearly untrue and I was told it was free to renew.

Elvin Harwood Elvin Harwood

I am 73yrs old I renewed my licence online 16/12//2013 when will I expect to receive it as for some reason you sent me another application form. but you sent me a payment receipt.


Audrey Simon Audrey Simon

I have been trying for about an hour to apply for the return of my licence. The computer in it's wisdom say my address & post code do not exist. Having lived here for 14 yrs I know they do Can you help .

Mr clarence jackson Mr clarence jackson

I am trying to contact you online but once i put my address and postcode in it doesnt requonise it and i have not got a gateway code please help me to renew my driving licence i am 78 the form you sent me i made
some mistakes so could you send me a new D46P form

thank you my present licence expires on the 24 10 2013

ruth ruth

Can I apply for a replacement online if I have points

UK Net Guide UK Net Guide

Please be aware that this is not the DVLA website. If you need to contact the DVLA you can do so here.

Lynne Scott Lynne Scott

I sent my photo driving licence to you in march 2013 as I have changed my address. My counterpart driving licence came back but not my photo licence. My driver number is SCOTT 655029 LA9NG.


I received my licence back this morning, my old one ran out in November 2013. I sent all details to D.V.L.A. thinking I was having another licence dated from 18.11.2013, but instead you have sent me a new licence that again runs out on 18.11.2013. You have changed my photo, but that means do I have to pay again in November to renew it again.?

Mateusz Mateusz

I have a question, I exchange a driver's license and had to send a id card, driving license I got back id card no.
What am I supposed to do?

Tomasz Tomasz

I have a british licence but I moved to germany. I have lost my licence. Can I get a new one to be sent to my friends adress in England? Can I say my friends adress to the DVLA ( wesite ) ?
thank you

beth beth

hi i sent off for my provisional license over two weeks ago and still not had it back in the post?

Name (required) Name (required)

hi , i am a british citizen but was not born in the uk ,can i choose not have my place of birth mentioned on my full uk driving licence that is now due for renewal?

mavis phillips mavis phillips

I have applied to renew my licence which expires on
22nd May. As I haven't heard from you I am getting a
little worried. Please let me kknow if you have received
the forms. My licence No. is PHILL255238M99XE.

Thank you,
Mavis Phillips

b Hindley b Hindley

there is no way of checking the progress of your licence renewal when receipt is overdue. The phone line is closed down and the recorded information also gives no advice as how to check. there is nowhere else to go in other words a shambles.

UK Net Guide UK Net Guide

Hi Sohail,

That's all explained here;


Sohail Sohail

i got my licence today whats this code means AM/B/f/k/q
q ??

Sami Sami

Hi i got married last year n my passport is in my maiden name and as it was a new passport last yr im not paying for a new one so can i apply for my provisional using my maiden name which is on my passport? it will help me big time so i can apply. i wud phone direct to dvla but they r blood closed. many thanks 4 anyone who answers

sheila waudby sheila waudby

I hve a photo licence but lost my paper one in my house cant find it anyware may have shredded it, how do I get a new one and what do I do help

UK Net Guide UK Net Guide

Hi Peter,

Visit this page -


And click the ‘start now’ button

Hi Lee,

Follow the steps outlined here


Hi Janet,

You can’t apply online if you’ve changed your name. You’ll have to apply by post.

Hi D Hart,

Here’s what to do –


Hi Keith,

Motor homes do require a C or C1 depending on their weight. I’d suggest calling the DVLA (0300 123 0883) to establish what you can do to. Alternatively, filling in this questionnaire will tell which vehicles you can drive.

Peter Peter

i need to renew my driving licence as it expires in April 2013. I am not 70. On form D1 there is no box to put in this request.Is there another form? Can I renew on the internet?

lee lee

I have a provisional licence and I've lost it. How would I find out if it has expired .I have the counter part but no licence and I have to produce to police station

janet ann thomas janet ann thomas

i have changed my married name of funnell to thomas my maiden name by deed poll what do i have to do.

d hart d hart

what do I do if ive lost my driving licence and I have to renew it

David McBride David McBride

Hi my wife and I are going to live in France as from 5th April I have tried to change the address but the site won't accept my French address is there a way in which to do this?
Thank you.

Keith Keith

Hi. I have just renewed my Spanish licence for uk issue.I received my Spanish licence when i was 70,as I lived there then.On getting my new licence,I noticed they have nt granted me my C1,which was on my Spanish licence.I now only haveB,B1 and BE,I am concerned as now that I have returned to the UK,I wish to own a camper Van,and be able to A Bar a small car on tow,does my licence allow me to drive this getup ?? Thanks Keith.

UK Net Guide UK Net Guide

Hi Trevor,

This not the DVLA website. You can contact the DVLA via this page;


Kind Regards,

UK Net Guide



paul knight paul knight

i have just received my new photo licence,ihad submitted my passport to verify identification but it has not been returned,would it be that it is being sent separate,thankyou

Ivan Haycock Ivan Haycock

I am over 70 years and have just received my new photocard and counterpart driving licences after making a successful entitlement application.
Can I now destroy the old photocard and counterpart form or do I need to keep these?
Thank you for your help!

Ivan Haycock Ivan Haycock

I have just received my new driving licence photocard and counterpart licence and would like to know whether I can dispose of the old photocard licence by cutting up and shred the old counterpart document, or do I need to keep these?

stuart clement stuart clement

i have points on my licence how many years before they are removed

Jean Mary hawkridge Jean Mary hawkridge

renew driving licence at age 70 and over.

I have just submitted an application on line for the above.
To what address do I return my current photo licence.

Marion M. Allison Marion M. Allison

I still have the paper licence, is this still legal or do I have to change it for the new photo licence?

Lorna Lorna

I am type1 diabetic and have to renew my licence for medical reasons. I have competed the peperwork and received a letter 17.12.12 confirming this information had been erceived. My licence expires 22.1.13 and as yet it has not arrived.
I have tried to phone but keep getting put on hold so thought woold use this easy service to check progress but low and behold need a gateway access ID and pass word. Why can't Ieasily access my driver ifnormation yet if I was bying a car could easly check it's details. All I want is to ensure I am driving legally yet it's proving hard to contact DVLA. aghhhh!!!!!

Mr Y. kuyateh Mr Y. kuyateh

My old address kept coming back as not recognised on DVLA's site but this site was wonderful .I just filled in my details ie NI no. passport no. old address and everything fold into place, just renewed my licence.cheers guys

zul sumar zul sumar

Thank you all, the web site was great help and easy to follow the instructions, to a proper DVLA web site rather than a lot of other non- DVLA sites which charge a lot of money for the same services. Cheers.

brian foster brian foster

i have a dr 10 on my licence from date of conviction 21/1/02 tried to send it off to be removed and they sent it back with it still on there do i have to wait till january to send it off

maureen hulme maureen hulme

di I just cut up my old license and send it on to Swansea

Jane Dedman Jane Dedman

Mid October sent my DrivingLlicense/Registration Document, notifying DVLA of my change of address, including my partner's DL & RD. (All in the same envelope). He received his within 3 weeks, all updated. I received my Registration Document but no Licence, I am still waiting. When I telephoned 20th Nov' I was informed there was no record of them receiving it. I said they must have, my Registration Document was updated and the license was attached! Phoned last week,industrial action! phoned today they are too busy to take calls, voice message informed to go to website. Oh, told that to drive without producing a license if stopped by the Police is an offence!!! Times have changed in this technological age...........

layla layla

my provisional licence been destroyed, i have completed another application form but, i want to know if i need to send photos, how many and do i have to get them signed,

Sheila Lewis Sheila Lewis

I have received Your form for renewal application of my drivers licence as I am soon becoming 70.

My UK Passport has expired on the 12th. November 2011 and I have no wish to renew it. However I am required to enclose a Valid Passport for ID purposes.
Is it absolutely necessary for me to have to renew this passport before I can apply for a new dirvers licence.

j curran j curran

i have been waiting for driving licence ref no20122371720619 since beginning of august

Alexa Alexa

I need to apply for my provisional licence but my passport is in my maiden name, what do I need to send and can I apply online?

P.D. Murray P.D. Murray

Why does the Driving Licence Renewal application not recognise my Government Gateway User ID and password? I wasted a lot of time trying to persuade it but gave up in the end and have done it by post.


What do you do if your wife dies and has a provisional licence left.

UK Net Guide UK Net Guide

Hi All,

Some of the below comments seem to imply that some of you may have confused this site with the DVLAs. When you comment here you are not contacting the DVLA. To do that please use the details on their site (http://www.dft.gov.uk/dvla/).


why is it that that when you ring the no. on form D740 there is no one there to answer the phone to answer a simple question regarding the photo license I recieved today ?

brian gent brian gent

i went to hire a car and the man said to get in touch with you hasmy counterpartlicene has no detales in the provisional entitlement [ie no renew dater just blank spaces]

william march william march

i'm trying to renew my driving licence age 70 but my address keeps coming up as not being at the post code which is what is on my licence

John Walters John Walters

I recently left a comment but put the wrong email address.I have the codes against the category of vehicle entitlement,

C1E - 107
D1 - 101
D1E -101-119

could you please explain what they are and if i need to do anything about them. I can`t seem to find answers on DVLA site

John Walters

UK Net Guide UK Net Guide

Hi Roger

I'd suggest you contact the DVLA by following that link or calling 0300 123 0883.

roger anderson roger anderson

Am 74 years and have held a French licence for 5 years having exchanged it from a UK one.
I now wish to change it back again, what do I need to do please?

UK Net Guide UK Net Guide

Hi Pat,

This is not the DVLA site. You can contact the DVLA here.


UK Net Guide

patdalley patdalley

Still waiting for my new licence - reference number 20120611722956 your acknowledgement dated 1 March 2012

UK Net Guide UK Net Guide

Hi John, Hi Mr Winrow,

It sounds like in both cases you need to get in contact with the DVLA. You can follow that link or call them on 0300 123 0883. All the Best, UK Net Guide.

mr t.j. winrow mr t.j. winrow

checking on progress of application

John Fletcher John Fletcher

I have sent my licence to dvlc to update my photo, ( about 20 dec) and it has not been returned . What should be my next move


Leave a Comment on this Article
leave comment >
How we use cookies


Visit Facebook.com and "like us" today

Find us on facebook

We Guide, You Decide